Refund Policy

REFUND POLICY

This Refund Policy sets out the circumstances under which a person may seek a refund from Athletics Australia for the Next Athletics program. It is subject to the Australian Consumer Law and nothing in this policy seeks to exclude a person's right to a refund/remedy (in part or in full) under the Australian Consumer Law.

Requesting a refund

Any request for a refund must be made in writing, stating the reason for why it is sought and include any additional documentation to support the claim. Requests should be made to hello@nextathletics.com.au

Athletics Australia may request certain proof of purchase, verification of identification or other supporting information prior to or while considering any request for a refund.

Cancellations, postponements, and missed attendance

Where a Next Athletics class or activity is postponed or cancelled, Athletics Australia, via its program delivery partners, may reschedule the class, offer an alternative class, or provide a credit for a future class. Program registration fees will only be refunded where required under the Australian Consumer Law or otherwise at the discretion of Athletics Australia and its delivery partners.

Where a person has purchased a program registration and is unable to attend one or more classes, Athletics Australia’s delivery partners, may, at their absolute discretion offer a make-up class at a later day and time. This may vary by delivery partner as Athletics Australia does not guarantee that a make-up class or credit will be provided.

Should the terms and conditions applicable to Next Athletics conflict with this Refund Policy, the terms and conditions applicable to the Next Athletics program shall prevail.

Refunds

Where a refund is approved, the refund will be processed to the original payment method, less an administration fee of 10% of the registration fee.

General

Athletics Australia is not obligated to provide a refund simply because the purchaser of the relevant good or service has had a change of mind or has otherwise made a wrong decision in relation to their purchase.

Subject to any rights available to the purchaser of the relevant good or service under law, the purchaser must comply with any reasonable instructions or deadlines determined by Athletics Australia in relation to any request for a refund.

Athletics Australia reserves the right to alter this Refund Policy at any time without notice.